Pv21 Privacy Policy — User Data Protection
Pv21 is committed to protecting the privacy and security of Malaysian users' personal data. This policy explains the types of information we collect, how it is used, and your rights as a user.
Updated: January 2026
Information Collected by pv21
Pv21 collects several categories of personal information from users during registration, platform use, and interactions with our services. This information is necessary to keep the platform running properly and to meet operational requirements.
Account Information
During registration, you are required to provide your full name, mobile number, email address and password. This information is used to verify your identity and enable access to your pv21 account.
Device & Browser Information
Pv21 automatically collects technical data including device type, operating system, browser version, IP address, screen resolution, and usage data. This information is used to ensure the platform performs well across all devices and to detect suspicious activity.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), pv21 retains transaction records including the payment method used (FPX, TNG eWallet), transaction amounts and dates. Full bank account numbers or card details are not stored directly by pv21 — all processing is handled through secure payment providers.
Platform Usage Data
We record in-platform activity including games played, bets placed, session duration, game preferences, and interactions with platform features. This data is used to improve the user experience and to detect unusual usage patterns.
Purpose of Data Use
Information collected by pv21 is used solely for the following purposes and will not be used beyond the stated scope without user consent:
- Account operations: Verifying identity, enabling login, and maintaining account security.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Customer support: Assisting with the resolution of technical issues, enquiries and disputes.
- Platform security: Detecting and preventing fraud, unauthorised access, and account misuse.
- Legal compliance: Meeting applicable legal and regulatory requirements.
- Service improvements: Analysing usage patterns to improve platform features and the overall user experience.
Pv21 will not sell, rent or disclose users' personal data to third parties for marketing purposes without the explicit consent of the user concerned.
Cookies & Tracking Technologies
Pv21 uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving user settings such as preferred language and display format for a more convenient return experience.
- Analytics cookies: Collecting anonymised usage data to understand how users interact with the platform. This data helps us improve performance and design.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect the login functionality and your overall experience on the pv21 platform.
Data Storage, Security & Third-Party Sharing
How Data Is Stored and Protected
All pv21 user data is stored on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised personnel only and is subject to strict internal control procedures. Financial transaction data in MYR (RM) is retained for the period required under applicable financial regulations.
User passwords are stored in hashed form using a secure algorithm — the original password cannot be read by anyone, including pv21 staff.
Third-Party Sharing
Pv21 may share user information with selected third parties in the following limited circumstances:
- Payment providers: Information required to process deposits and withdrawals is shared with the relevant financial service providers, who are bound by strict confidentiality agreements.
- Legal requirements: pv21 will disclose user information where required by a court order or a valid request from a relevant authority.
- Technical service providers: Infrastructure services and technical support may require limited access to user data, subject to appropriate data processing agreements.
Pv21 does not share user data with advertisers, third-party analytics companies or any other commercial entities for purposes unrelated to platform operations.
User Rights & How to Contact Us
As a pv21 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted to pv21 support.
If your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data upon account closure, subject to applicable legal retention requirements.
You have the right to object to the processing of your data for certain purposes. Contact pv21 support to submit such a request.
Changes to This Privacy Policy
Pv21 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology or legal requirements. Users will be notified of any material changes via a prominent notice on the platform or by registered email. The latest update date will always be displayed at the top of this page.
Continued use of the pv21 platform after changes are published will be considered acceptance of the updated Privacy Policy.
Contact Us About Privacy
For any enquiries, requests, or complaints regarding this Privacy Policy, please reach out to our team:
Email: [email protected]
You may also visit the FAQ page for answers to frequently asked questions about privacy and account security.
More Questions About Your Privacy?
The pv21 support team is on hand to assist with any data protection enquiries. Visit the help page or reach out to us directly.